1. Who is responsible for your information
Bogdan Muraru, RMT is the privacy contact for Mobile-RMT.ca and is responsible for personal information and patient health records under his control.
Questions, access or correction requests, and privacy concerns relating to Mobile-RMT.ca or services provided directly by Bogdan Muraru, RMT may be directed to:
Bogdan Muraru, RMT
Email: bogdanmuraru.rmt@gmail.com
Phone: 437-KNOT-RMT (437-566-8768)
2. Website inquiries and information you provide
This website is intended for general information and appointment requests. Clinical intake and health history are handled separately. This website does not provide user accounts, online payment processing, or an online health-intake form.
If you use the appointment request form, you may provide information such as your name, email address, phone number, preferred contact method, city or area, preferred appointment timing, and treatment length. The form is intended only for scheduling and general contact. Please do not submit health or medical information through the website form.
The appointment request form is processed through Netlify, the website hosting and form-processing provider. Form submissions may be stored in the Netlify account and may also be delivered by email notification so the practice can respond to your request. Form submissions are retained only as long as reasonably necessary to respond to the inquiry and meet applicable business, legal, or professional requirements.
Some service providers may process or store information outside Ontario or Canada, where it may be subject to the laws of those jurisdictions.
The form may also record limited referral and campaign information already associated with your website visit, such as UTM source, medium, campaign, the first landing page in the current browser session, and the referring website domain. This information is used to understand which marketing sources generate appointment requests and is not used as part of the clinical record.
If you contact the practice by phone, text message, or email instead, you may choose to provide information such as your name, contact details, preferred appointment information, service location, and the contents of your message. Only information reasonably necessary for the purpose of the inquiry or service should be collected.
Ordinary email and SMS/text messaging cannot be guaranteed to be secure. Please avoid sending detailed or sensitive health information through those channels unless it is necessary and you are comfortable using that method of communication.
3. Website analytics and cookies
Mobile-RMT.ca uses Google Analytics 4 (GA4) to understand how visitors use the website and to improve its performance and usefulness. GA4 may use cookies or similar technologies and may collect information such as device and browser type, approximate geographic region, pages viewed, referral source, interactions with the site, and technical identifiers such as an IP address or cookie/device identifier.
The website also loads services from Google, including Google-hosted fonts. These third-party services may receive technical information needed to deliver their services. Google may process information on servers located outside Ontario or Canada, where it may be subject to the laws of those jurisdictions.
You can restrict or delete cookies using your browser settings. Doing so may affect some website functionality. This website does not currently use targeted-advertising cookies or pixels.
4. How personal information is used
Personal information is collected, used, and disclosed only for reasonable purposes connected with the practice and, where applicable, with your consent. These purposes may include responding to inquiries, arranging or managing appointments, providing massage therapy services, communicating about care, maintaining required business and clinical records, issuing receipts, operating and improving the website, protecting the security of the practice and website, and meeting legal or professional obligations.
When you voluntarily contact the practice or request an appointment, your consent may be implied for reasonable uses of the information needed to respond or provide the requested service. Express consent may be requested where required by law, professional obligations, the sensitivity of the information, or the nature of the proposed use or disclosure. Where consent is the legal basis, you may withdraw it subject to applicable legal and professional requirements.
5. Personal health information and clinical records
When you become a massage therapy patient, information relating to your health and treatment is handled as personal health information. As a Registered Massage Therapist in Ontario, Bogdan Muraru, RMT must protect the privacy and confidentiality of patient health information and comply with applicable legal and professional requirements, including Ontario's Personal Health Information Protection Act, 2004 (PHIPA) and the standards of the College of Massage Therapists of Ontario (CMTO).
For services provided directly through Mobile-RMT.ca, health information is collected, used, or disclosed only as reasonably necessary for providing care and carrying out related professional obligations. Patient health records are retained for 10 years after the patient's last visit, or 10 years after the day the patient turned 18 if the patient was under 18 at the time of the visit, in accordance with CMTO's current Record Keeping standard.
6. When information may be shared
Personal information is not sold or rented. Information may be disclosed with your consent, as reasonably necessary to provide services, to service providers that support practice operations, or where disclosure is permitted or required by law or professional obligations.
Service providers may include website hosting and analytics providers, email or telecommunications providers, booking or clinical-record systems, payment processors, professional advisers, and other providers necessary to operate the practice. Where appropriate, only the information reasonably necessary for the provider to perform its service is shared.
7. Retention and safeguards
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or for the period required by law, regulation, professional standards, insurance, tax, or other legitimate record-keeping requirements.
Reasonable administrative, technical, and physical safeguards are used to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. No method of electronic communication, storage, or internet transmission can be guaranteed to be completely secure.
8. Privacy breaches
If personal information is lost, accessed without authorization, or improperly used or disclosed, reasonable steps will be taken to contain and assess the incident, reduce the risk of harm, and meet applicable notification, reporting, documentation, and other legal or professional obligations.
9. Access, correction, and consent
You may ask about personal information held about you and, subject to applicable law, request access to or correction of that information. Additional rights and procedures apply to personal health information under PHIPA. Requests can be made using the contact information above.
Where consent is the legal basis for a use or disclosure, you may withdraw consent subject to legal, professional, contractual, or record-retention requirements and any consequences that may result from the withdrawal.
10. Privacy questions and complaints
If you have a concern about how your personal information or personal health information has been handled, please contact Bogdan Muraru, RMT using the information above so the concern can be reviewed and addressed.
For concerns involving personal health information under PHIPA, you may also have the right to make a complaint to the Information and Privacy Commissioner of Ontario (IPC). The IPC also provides information about access and correction rights for health records.
11. Third-party websites
This website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Mobile-RMT.ca is not responsible for how those third parties collect, use, or protect information.
12. Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in the website, practice operations, technology, or legal and professional requirements. The date shown at the top of this page indicates the most recent update.